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If the issue still persists, it might be helpful to create a new test user profile with full admin rights on Windows or enable the root account on MAC and try using the application there to see if the issue persists.

If the issue persists, please try resetting the Acrobat preferences as described in the following article. Also, try repairing the installation from the help menu (Windows Only) and restart your computer. If you are not using the latest version, please update to version 3 by going to Help > Check for updates. To ensure that you have the latest version of Acrobat Reader, please check the version by going to Help > About Acrobat. To better understand the problem you are facing, could you please confirm if this issue is with a specific PDF file or all PDFs? It would be helpful to try opening a different PDF file and see if the issue persists.Īdditionally, could you please explain the workflow or steps you are taking before encountering this issue? If possible, a small video recording of the same would be very helpful in identifying the root cause of the issue.

Hi you are doing well and sorry to hear that.

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